Effective Date: 2025-11-10

1. Contractual Relationship

These Terms of Service (“Terms”) govern your access to and use of the applications, websites, content, products, and services (collectively, the “Services”) provided by Fleta Move Inc. and its subsidiaries or affiliates (collectively, “Fleta Move”). PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES.

Your use of the Services constitutes your agreement to be bound by these Terms, which establish a contractual relationship between you and Fleta Move. If you do not agree, you may not access or use the Services.

Fleta Move may amend these Terms from time to time. Changes become effective upon posting on the platform or by notice via email or in-app alerts. Continued use after changes constitutes acceptance.

Supplemental terms may apply to specific services (e.g., promotional offers, events, or regional requirements). If supplemental terms conflict with these Terms, the supplemental terms control.

2. The Services

Fleta Move is a technology platform that connects clients (“you”) with independent moving professionals and logistics providers (“Movers”).

Fleta Move does not itself provide moving or logistics services or act as a moving carrier. Movers are independent contractors, not employees of Fleta Move.

The platform is provided solely for personal, non-commercial use unless otherwise agreed in writing. Fleta Move does not guarantee the safety, suitability, or ability of Movers. You acknowledge that engaging Movers is at your own judgment and risk.

3. Client Accounts

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account. You agree to maintain accurate and up-to-date personal information, including a valid payment method.

You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

Only one account is permitted per individual unless otherwise authorized in writing by Fleta Move.

4. Bookings and Cancellations

Bookings are subject to mover availability and confirmation.

Cancellations must be made at least 12 hours before the scheduled move. Late cancellations may incur a fee of up to 50% of the estimated move cost.

Fleta Move reserves the right to impose additional cancellation policies for high-demand times or special services.

5. Fees and Payments

Service fees are determined based on factors such as vehicle size, distance, duration, and any additional services selected.

All payments on the Fleta Move platform are processed through secure third‑party payment systems that meet international financial and data‑protection standards. Fleta Move acts as the limited payment collection agent for Movers, ensuring that client payments are safely received and properly disbursed to service providers.

Users may be required to provide accurate identity and payment details to comply with Know Your Customer (KYC) and Anti‑Money Laundering (AML) regulations in their jurisdiction.

All charges are final and non‑refundable, unless otherwise determined by Fleta Move or required under local consumer‑protection law. Dynamic or surge pricing may apply during periods of high demand or limited mover availability.

Gratuities to Movers are entirely voluntary.

6. Liability and Damages

Movers are required to maintain liability insurance as required by local law in their operating jurisdiction (Canada, U.S., U.K./EU, Asia, Africa).

Fleta Move is not responsible for loss, damage, or delays caused by Movers. Clients must inspect items before and after a move. Claims for damages must be submitted within 48 hours of completion.

Fleta Move may assist in dispute resolution but holds no legal responsibility for Movers’ actions.

Liability Cap: To the maximum extent permitted by law, Fleta Move’s liability shall not exceed the greater of (i) the amount paid for the move in question, or (ii) USD $500 (or equivalent in local currency).