Fleta Move Mover Terms and Conditions

Effective : 2025-11-10

1. Introduction

These Terms and Conditions (“Agreement”) outline the rights, responsibilities, and obligations of movers (“Service Providers”, “Drivers”, or “Movers”) who operate on the Fleta Move platform (“Fleta Move”, “we”, “our”, or “us”). By onboarding as a mover with Fleta Move, you agree to comply with these terms in full.

Movers acknowledge they are independent contractors and not employees, agents, or representatives of Fleta Move. Nothing in this Agreement shall be construed to create an employment, partnership, or joint venture relationship.

2. Eligibility and Licensing

Movers must meet the minimum legal driving and licensing requirements in their country of operation:

– In Canada: Hold a valid Class G (or equivalent) driver’s license.

– In the U.S.: Hold a valid state-issued driver’s license. CDL not required for trucks under 26,001 lbs.

– In the UK/EU: Appropriate category (B, C1) licenses must be held for assigned vehicles.

– In Africa and Asia: Local jurisdiction vehicle and cargo transport permits are mandatory.

Fleta Move reserves the right to verify and store copies of all relevant licenses and documentation.

3. Vehicle Requirements

All vehicles used must:

– Be in good mechanical condition

– Be insured with commercial vehicle insurance

– Be registered as per local transport regulations

– Fall within the acceptable truck range: Cargo vans to 26ft moving trucks (under 26,001 lbs GVWR)

Movers are responsible for providing and maintaining their own equipment (dollies, straps, blankets, safety gear).

4. Conduct and Performance

Movers are expected to act professionally at all times. This includes:

– Being punctual and courteous

– Using proper lifting and safety techniques

– Respecting client property and privacy

– Avoiding aggressive behavior, substance use, or harassment

5. Payment Verification and Regulatory Compliance

Fleta Move uses secure, globally recognized payment systems to process and disburse mover earnings. As part of this process, movers must provide valid identity and banking information to enable verification in line with international Know Your Customer (KYC) and Anti‑Money Laundering (AML) regulations.

Movers agree that they are responsible for complying with all applicable commercial driving, taxation, and licensing laws within their region of operation. Fleta Move may withhold or delay payouts if required information is incomplete, inaccurate, or fails verification checks. The continued use of the Fleta Move platform is conditional upon successful account verification and adherence to these regulatory standards.

6. Insurance and Liability

Movers must carry and maintain valid cargo and liability insurance. Fleta Move is not responsible for:

– Damage caused by mover negligence

– Stolen, misplaced, or mishandled items

Claims must be directed to the mover’s insurance or handled under their jurisdiction’s dispute resolution process.

Liability Cap: To the maximum extent permitted by law, Fleta Move’s liability to Movers shall not exceed the greater of (i) the total fees earned by the mover in the last 30 days, or (ii) USD $500 (or equivalent in local currency).

7. Platform Fees and Payment Terms

Movers will be paid for completed jobs on a weekly basis. Fleta Move will deduct a platform service fee from each transaction.

Fleta Move acts as the limited payment collection agent of Movers. Payment processed by Fleta Move shall be considered payment made directly to the Mover.

Payments may be delayed if:

– Job is under dispute

– Incomplete documentation is provided

– Fraudulent or suspicious activity is suspected

8. Cancellations and No-Shows

Movers must notify Fleta Move and the client at least 12 hours before a scheduled job if they cannot attend. Repeated no-shows may lead to account suspension or termination.

9. Compliance with Local Laws

Movers must follow all local, provincial/state, and national regulations related to labor, transport, tax, and insurance. Failure to comply may result in immediate removal from the Fleta Move platform.

10. Non-Solicitation

Movers shall not solicit, accept, or complete moving jobs for Fleta Move clients outside the platform. Violations may result in immediate termination and possible legal action.

11. Indemnity

Movers agree to indemnify and hold harmless Fleta Move, its officers, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising out of their actions, negligence, or breach of this Agreement.

12. Dispute Resolution

United States: Disputes between Movers and Fleta Move shall be resolved by binding arbitration under the American Arbitration Association (AAA). Movers waive the right to jury trial or participation in class actions.

Canada, U.K., EU, Africa, Asia: Disputes will be governed by the laws of the jurisdiction where the mover operates, and may be brought in courts or tribunals of competent jurisdiction.

13. Termination

Fleta Move reserves the right to terminate any mover’s access to the platform without notice in case of:

– Violations of this agreement

– Criminal or unethical conduct

– Repeated poor customer ratings

14. Acceptance

By clicking ‘Accept’ or using the Fleta Move mover platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.