Fleta Move – Privacy Policy

1. Introduction

Fleta Move (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, which includes mobile applications, websites, and other services provided globally, including Canada, the United States, the United Kingdom, the European Union, Asia, and Africa.

2. Information We Collect

We may collect personal information directly from you or automatically when you use our platforms. This includes:
– Name, email address, phone number, and mailing address
– Driver’s license, vehicle registration, and insurance information (for Movers)
– Payment information and billing details (processed securely via third-party processors)
– Device data such as IP address, device type, browser type, and access time
– Geolocation data, service request history, chat logs, feedback, and ratings

3. How We Use Your Information

We use the information we collect to:
– Provide and manage our moving services
– Facilitate transactions and payments
– Verify user identity and ensure platform security
– Improve customer support and service delivery
– Communicate with you regarding service updates or promotions
– Ensure compliance with legal and regulatory requirements in each country of operation

4. Sharing Your Information

We may share your data with:
– Service providers (e.g., payment processors, insurance providers)
– Movers or clients to fulfill requested services
– Legal or government authorities when required by law
– Third parties in the event of a merger, acquisition, or asset sale

We do not sell or rent your personal information to third parties for marketing purposes.

5. International Data Transfers

As a global platform, your data may be stored or processed in countries outside your own, including Canada, the United States, the United Kingdom, EU member states, Asia, and Africa. We ensure that appropriate safeguards are in place to comply with local laws, including GDPR, PIPEDA, CCPA, and equivalent frameworks.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon account deletion, certain information may still be retained for legal, regulatory, or internal record-keeping purposes.

7. Security of Your Information

We implement administrative, technical, and physical security measures to protect your data from unauthorized access, loss, or misuse. However, no system is entirely secure. We encourage you to use strong passwords and notify us of any suspected breaches.

8. Your Rights and Choices

Depending on your location, you may have rights including:
– Accessing or correcting your personal data
– Deleting your account or requesting data erasure
– Objecting to or restricting processing of your data
– Withdrawing consent for marketing communications

To exercise your rights, please contact us at: [email protected]

9. Cookies and Tracking Technologies

Our platforms may use cookies, pixels, and similar technologies to enhance user experience, analyze usage, and deliver targeted ads. You may manage your cookie preferences through your browser settings.

10. Children’s Privacy

Fleta Move does not knowingly collect or solicit personal information from individuals under the age of 16. If we learn that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or app notifications. Please review this policy periodically to stay informed.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

Fleta Move Privacy Office
Email: [email protected]
Website: www.fletamove.com